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A - Plugin/Order Download LinksThe image below will show you where to download or redownload any plugins that you have purchased, make sure you have a secure connection to the internet before downloading:� � A plugin can be fully downloaded unlimited times but can only be validated 5 times with your email. If an older order is missing from your purchase history or you are missing the composite footage links for any of your composite plugins please reach out to our support staff via LiveChat or email: pixelfilmstudios@gmail.
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B - Need To Redownload A Plugin?
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C - Need an Invoice?Looking for an invoice for your purchase? There are two ways to obtain this information. See Below: Navigate to your account by clicking the user icon in the top right of the website. From under your account page you can find invoices for your products under their download links or the "invoice / statements" tab.
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D - Can I download an older version of a plugin?When pushing updates or new features to an older plugin, the product will then require the latest versions of FCPX and or MacOS when redownloading. This is because new updates to the plugin are to address either bugs and or to add new features to a plugin that will often take advantage of new features within FCPX. If you are looking to download a plugin pre-update that is compatible with an older version of FCPX or MacOS, we currently do not offer this ability.
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E - Updating Pixel Film ProductsPixel Film Products are reguarly updated and upgraded with new features! These upgrades are always a free update to all customers who owned the original version. To update your plugin you'll simply need to log on to our site, navigate to your downloads page and redownload the product you want to update. The products listed on your download page will always be the most up to date version. There is no need to uninstall the original as the new install will overwrite it.