Help CenterHow do I contact support?
Need help with a plugin, installation, or your account? Our support team is here to assist you.
Contact options
Submit a support ticket (recommended)
The fastest and most reliable way to get help is by submitting a ticket:
This allows our team to track your request and respond as quickly as possible.
Email support
You can also reach us directly by email:
📧 support@pixelfilmstudios.com
What to include in your request
To help us resolve your issue quickly, please include:
- Your order number (if applicable)
- The plugin name you’re having trouble with
- A clear description of the issue
- Screenshots or screen recordings (if possible)
- Your system details:
- macOS version
- Final Cut Pro version
Providing this information upfront helps us avoid delays and get you a solution faster.
Before contacting support
You may find a quick solution in our Help Center. Common topics include:
- Installation issues
- Plugin compatibility and system requirements
- Account access and password resets
- Refunds and exchanges
Response time
Our team reviews requests in the order they are received. Response times may vary depending on volume, but we aim to get back to you as quickly as possible.
Still need help?
If your issue is urgent or you haven’t received a response, feel free to follow up on your existing ticket rather than submitting a new one.
We’re here to help you get the most out of your Pixel Film Studios products.