Help CenterI am logged in and want to change my password. How do I do this?
If you are logged into the PFS website and want to change the password navigate to your PFS Account and click the profile icon. Then, click Account Details tab and you can edit your password under your account details.
*This option only exists for users who were required to create an account with a password. New users signing up will not need a password when logging in with Apple or Google login buttons.
____
I forgot my password. How do I change my password?
If you are not able to log in please go to the sign in page and click the Lost Password? link underneath the login section on the site. This will send you a login email to help reset your password.
*Please be sure to check your SPAM folder in your email account to make sure you don't miss the Password Reset Email.
____
I haven't received a link to reset my password. What do I do?
If you do not receive a reset password email please contact our support to help you manually reset your password. You can email us at support@pixelfilmstudios.com or submit a ticket through this link here:
https://store.pixelfilmstudios.com/submit-ticket/
To make the process as easy as possible please be sure to include the following in your message so we can verify the account belongs to you. Once we have confirmed ownership of the account we will send you a response with a new password that you can use to log into your account. You can then change your password in the Account Details tab of your user dashboard if desired.
Required Information:
The information you provide in your messge must match the information shown on the account so we can verify and recovered your account.
First & Last Name
Company (if applicable)
Phone Number
Address
City
Postcode / ZIP
Country / Region
State / County
*Please Note: We will not be able to combine accounts, but you can assign this account to a new email address that does not already have an account on our site at a later time once you have logged back into this account.