Help CenterThis issue usually indicates your graphics card is not compatible with the plugin.
Please check the system requirements of the plugin. If you do not meet these specs, that would be causing the issue.
You can either choose to upgrade your system to a newer model, or refund if your order falls into our 7 day refund policy.
If you have a graphics card that is supposed to meet the system specs of the plugin and are still seeing an issue, please contact customer service for further assistance.