How to Troubleshoot Red Screens | Pixel Film Studios Help Center

What causes a red screen?

There are a few things that can cause a red screen. Here are some of the most common causes of the red screen:

The FxPlugs used to run the plugin were deactivated by a glitch, OS, or FCP update, and need to be relaunched.

Your system is missing some FxPlug apps required for the plugin to run in Final Cut Pro.

Your MAC OS and/or FCP is not compatible with the product.

The version of the plugin you originally used on the project is out of date and has been discontinued or replaced with a newer version.

The product has been renamed in a newer version and is not the same as the original plugin on the project.

An issue occurred during the Export of the project

How do I fix a red screen?

1.Check if your system meets the OS and FCPX minimum requirements

Navigate to the product page and click the System Requirements section below the video, description, and cart button. Then compare the requirements to your system.

If you don’t meet the requirements, you will need to update in order to use the plugin.

2.Use the FxRun relaunch script

You can use the FxRun to try and relaunch the plugins first before attempting to uninstall the plugins and reinstall them. This works in most cases.

Please close FCPX. Then, download and run this script called FxRun. To run it, double click the Icon. It is a script that will relaunch the FxPlugs used to run our products.

Use this link to download ⬇️ https://pixelfxplugs.s3.us-west-1.amazonaws.com/PFS+FxRun.zip

FxRun will flash some apps from the FxPlug folder. Any windows that open can be closed. Once the script has run reopen Final Cut Pro to test.

3.Uninstall the plugin then reinstall the plugin.

To Uninstall: For any plugins that are not working please uninstall the templates only by deleting the plugin folders "Pixel Film Studios - Name Of Plugin" from the Titles, Generators, Effects, and Transitions folders where they are installed.

In finder: Macintosh HD > Users > Your User > Movies > Motion Templates > (Titles, Generators, Effects, Transitions)

Do not delete the Titles, Generators, Effects, or Transitions folders, only delete the plugin you want to remove from these folders.

To Reinstall: Please try to install the plugin(s) via our PFS APP.

Download the PFS APP here: https://store.pixelfilmstudios.com/product/pfs-installer/ We have a video here with a complete walkthrough on how to download and install the PFS APP and use it to install PFS Products. The video can be watched here: https://vimeo.com/825550690?share=copy

To Reinstall: Please try to install the plugin(s) via our PFS APP.

Launch FxPlugs After Installation: Please make sure FCPX is closed. Click the Account Settings Tab in the lower left of the PFS APP. Next, click FxRun. You should see some apps flash in the dock for a moment, this is normal. This should only take a few seconds. Once it's done, reopen FCPX to test the plugins.

4.Reset FxPlugs from the Applications > Pixel Film Studios > Plugins Folder

Open Finder and press Shift+Command+C to reveal the Macintosh HD then follow this path:

Macintosh HD > Applications > Pixel Film Studios > Plugins

You should see some icons in this folder that have a PFS Logo, or a black box with a rainbow rim.

Please close Final Cut Pro.

Select all icons in the Plugins folder. Then double click to activate.

They should just flash for a moment, this is normal. If any pop up windows appear, close them.

Then reopen Final Cut Pro to test.

5.Check Permissions on the Applications > Pixel Film Studios > Plugins folder

Navigate to this path:

Macintosh HD > Applications > Pixel Film Studios

Right click on the Pixel Film Studios folder. Then press “GET INFO.”

At the bottom of the window, expand the “Sharing & Permissions” section.

Check if your ”User” account and “Admins” have “Read & Write” permissions.

If they do not, then change the permissions to “Read & Write” for both User and Admin. Then repeat the Reset from the Applications > Pixel Film Studios > Plugins Folder.

6.Reach out to Customer Service for further assistance.

If you’re still having issues there may be another problem. Contact customer service for further assistance.