Help CenterIf you are seeing strange letters on the plugin template instead of the graphic, this means that one of the 3D fonts for the plugin did not get installed.
If you are missing a 3D font we strongly recommend using the PFS App to uninstall and reinstall the plugin.
You can get the PFS App here free if you don't have it yet: https://store.pixelfilmstudios.com/pfs-app/
To uninstall a plugin simply click the three dot menu on an installed product and press uninstall. This will immediately remove the plugin from your Motion Templates folder. You can then reinstall at anytime while Final Cut Pro is closed.
Once reinstalled you should see your plugins installed with the correct 3D fonts.
If you’re still having issues we recommond reaching out to customer service for further assistance. You can email support at support@pixelfilmstudios.com or submit a ticket through this link: