Why is the PFS App quitting/crashing when I try to open it?

Please first make sure you are the admin on your Mac. If you are not the admin we have a solution for you, but it will require having a member of your IT department there to input the Admin password so the appropriate changes can be made.

Step 1

First, login to the Admin User on the Mac. Once logged in try to open the PFS App from the Applications folder and check to see if it opens and prompts a log in screen. If the PFS App does open and show the login screen this means the correct path in Finder [Macintosh HD > Applications > Pixel Film Studios > (Log, PFS-Download, Plugins)] has been generated. Please proceed to Step 5.
* If the PFS App does not open and closes instantly please proceed to Step 2.
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Step 2

Inside the Applications folder look for a folder called Pixel Film Studios. In the event you do have the Pixel Film Studios folder please verify that you have the exact path below:

Macintosh HD > Applications > Pixel Film Studios > (Log, PFS-Download, Plugins)

*If you have this EXACT path shown above please proceed to Step 4. 
*If you don’t have this path please check the options in Step 3.
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Step 3

Please confirm which of these applies to your situation:

• A) You have the Pixel Film Studios folder and only a Plugins folder inside of it that contains apps and are missing the other two folders (Log and PFS-Download). We recommend backing up the contents of the Plugins folder to a folder on your Desktop to place back into the new Plugins folder later. Please then delete the Pixel Film Studios folder in your Applications folder and proceed to Step 4.
• B) You have a Pixel Film Studios folder in this location but it is empty. Delete the Pixel Film Studios folder and proceed to Step 4.
• C) You don’t have a Pixel Film Studios folder at all in this location. Please proceed to Step 4.

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Step 4

Create a folder and name it Pixel Film Studios. Inside this Pixel Film Studios create three more folders and name them exactly as follows:

• Log
• PFS-Download
• Plugins

Next, place the Pixel Film Studios folder inside of the Applications folder and then proceed to Step 5.
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Step 5

Once you have confirmed the path Macintosh HD > Applications > Pixel Film Studios > (Log, PFS-Download, Plugins) exists right click on the Pixel Film Studios folder and press Get Info. In the Get Info panel you will need to make sure both the main user and the admin user both have Read and Write privileges. To start, scroll to the bottom of the Get Info panel for the Pixel Film Studios folder and press the lock icon 🔒 on the bottom right corner and enter the admin password. It should appear as an unlocked icon 🔓 after this. Next, press the + icon to the bottom left of the Get Info panel and add the admin user and your user if not already present. On both users (admin and secondary users) make sure to select Read and Write.
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Step 6

The next step is to apply these privileges to all enclosed folders. Press the arrow Icon to the right or the “+” and “–” Icons. The drop down will give you the option to Apply to Enclosed folders. Once that is done both users Read and Write permissions should be applied to the entirety of the folder structure. You can now lock the folder by clicking on the lock Icon at the bottom right once more to lock all changes.

With this done, you should be able to open the PFS App on the admin and/or main user and install your plugins. Once opened you can log in and we usually recommend just quitting the app and relaunching at this step after getting logged in. You should now be able to install your plugins!

Please note that you will have to restart the PFS App after your first log in to have the program finish loading all the products from your account. You will also want to make sure that you have activated your device in the Device Activation section of your Settings in the PFS App.